Reference

Privacy Policy for your goexch account

We set out what data we collect, why we need it, and how long we keep it when you open and use a goexch account.

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goexch Privacy Policy for your goexch account
REQUEST CHANNELS

Contact paths for privacy requests

If you need a copy of your record, want a correction, or need to ask how a consent choice works, start with the support channels listed here. Share the email on your account and the request type, so we can match it to the right record without exposing it to the wrong person. We answer after identity checks and keep a trace of the request so you can follow the status.

Team online

Email support

Write from the email on your account and mention the request type. We use that match to verify identity before any data change, copy request, or deletion step is handled.

In-app form

Send the form from inside your signed-in profile when you need a correction, cookie choice update, or access request. We may ask for a second check if the request affects sensitive account data.

Account desk

Use the account desk for changes tied to login details, contact updates, or privacy questions that touch your wallet history. We keep the conversation linked to your profile so the record stays traceable.

SECURITY PRACTICES

How we protect your records

We protect stored data with access controls, encrypted transport, and restricted internal access so only staff with a real task can see it.

Data use

We collect only the account, device, and transaction fields needed to run the service, verify requests, and keep balances accurate. When the purpose ends, we trim or remove records unless law or audit rules tell us to keep them.

Cookie control

Cookies help us remember sign-in state, language, and session security. You can manage browser cookies yourself, but some controls may change how the page remembers your choices or keeps you signed in.

Access checks

Before we show private account data or change contact details, we confirm that the request comes from the account holder. That step protects you from unwanted changes made by someone else.

Retention

We keep records only for the period needed to run the account, settle disputes, satisfy tax or audit needs, and meet local law. After that window, we remove or anonymise data where practical.

Change requests

If a detail is wrong, send the corrected version through support. We will check the record against the account and update it when the law and our verification steps allow it.

Contact route

For privacy questions, write to the support path in this page and include the email linked to your account. That helps us route the request and reply without exposing your record to the wrong inbox.

Common privacy questions here

These questions cover the main ways we handle your record, including what we collect, how we keep it, and how you can ask for access or correction. If your request depends on local law, we apply the rule that matches your account and ask for proof before we release or change anything. We may also keep a request log for audit and security reasons.

We keep the details needed to run your account, including name, contact fields, device signals, login logs, cookie data, and payment references when you use UPI, Paytm, PhonePe, or Google Pay. We do not ask for more than we need.

Cookies remember your session, language choice, and security state so the page can keep you signed in and respond faster. You can clear them in your browser, though some settings may reset after that.

If local law allows it, you can ask for a copy of the personal data linked to your account. We will verify the request first, then share the record in a format that is reasonable for your case.

Yes. Send the corrected name, contact field, or other account detail through support, and we will match it against your record before updating it. Some changes may need extra checks before they are applied.

We share data only when needed to run the service, process payments, answer support requests, or meet law and audit duties. When we use a service partner, we keep the access limited to the task.

We keep records for as long as the account needs them, plus any period required for disputes, tax, audit, or local law. After that, we remove or anonymise them where practical and safe.

Use the support path on this page and send the email linked to your account, along with the request you want handled. That lets us match the record quickly and reply without exposing it to the wrong person.

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